Privacy Policy

Symm B.V. | Melkrijder 19A, 3861 SG, in Nijkerk is responsible for the processing of the personal data indicated in this privacy statement.


Contact information

Melkrijder 19A,

3861 SG

+31 (0) 64 315 2218 (weekdays 8.30am to 5.30pm)

Chamber of Commerce: 90770307

This page was last updated on September 21, 2023.


Data we collect

Symm Solar BV processes your personal data because you use our services and/or you provide it to us yourself, for example by creating an account, placing an order or signing up for a newsletter. We always process personal data in accordance with the GDPR and other applicable laws.


Below you can find an overview of the personal data we process:

  • First name and last name
  • Gender
  • Date of birth
  • Business address
  • Business phone number
  • Business email address
  • IP address
  • Other personal data that you actively provide, such as information about your activities on our website through account creation, correspondence and phone calls
  • Business bank account number
  • Overview of your order
  • Your payments overview


Special and/or Sensitive Personal Data We Process

Our website does not intend to collect data from website visitors under the age of 16. Unless permission is obtained from a parent or guardian. However, we cannot check whether a visitor is over 16 years old. Therefore, we recommend that parents participate in their children's online activities to prevent the collection of children's data without parental consent. If you believe that we have collected personal information from a minor without consent, please contact us at: and we will delete that information.


Use of your data

The information you provide to us allows us to provide you with access to all parts of our website and to provide you with the goods or services you have requested. This information also allows us to send you an invoice or, if necessary, contact you regarding your order or delivery. We also use and analyze the information we collect to manage, support, improve and develop our business activities. In addition, we use your data to contact you to hear your feedback about our services and sometimes to inform you about important changes or developments to our website or our services. Additionally, with your consent, we may use your information to notify you via email of other products and services we offer that may be of interest to you. If you don't want to be contacted in the future, you can tell us. You can contact the customer service department by email at: or by phone at +31 (0) 64 315 2218.


Automated decision-making

Symm Solar BV does not make decisions based on automated processing of matters that may have (significant) consequences for individuals. These are decisions made by computer programs or systems without humans (such as Symm Solar BV employees) involved.


Sharing personal data with third parties

Symm Solar BV will not sell your data to third parties and will only provide such data to the extent necessary to perform our agreement with you or to comply with a legal obligation. We have processing agreements with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Symm Solar BV remains responsible for this processing.


Data security and retention

We use security measures to protect your data (including security software) from access by unauthorized persons, as well as unlawful processing, unforeseen loss, destruction or damage. We store your data for a reasonable period or as long as is required by law.


Use of cookies

Cookies are small pieces of information that we store on your computer, tablet or smartphone. Unless you indicate your objection to cookies when entering your details, our system will place a cookie on your computer when you log in to the website. Symm Solar BV uses functional, analytical and tracking cookies. Cookies make it easier for you to log in and use our site for future visits to our site. We may also use these cookies to monitor traffic on our website and tailor its content to you. You can set your computer to refuse cookies. You can find out how to do this at However, if you set your computer to refuse cookies, you will not be able to use certain features of our website. If you do not wish to receive cookies in the future, you can let us know.


We use cookies to create a better experience. To comply with cookie law, we ask for your permission to place cookies. 

Cookies are small text files that websites can use to make the user experience more efficient.

The law allows us to store cookies on your device if they are necessary for the operation of the website.

This website uses different types of cookies. Some cookies are placed by third-party services that appear on our pages.

You can change or withdraw your consent to the Cookie Statement on our website at any time.

Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy.

When you contact us about your consent, please include your consent ID and date.

Your consent applies to the following domain:

Your current status: Allow all.


View, modify or delete data

You have the right to view, correct or delete your personal data. You can do this yourself through your account's personal settings. Furthermore, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by our company, and you have the right to have your data transferred. This means that you can submit a request to us to have the personal data we hold about you in computer files sent to you or another organization you name. If you wish to make use of your right to object and/or to data portability or if you have other questions/comments regarding data processing, please send the specified request to To ensure that the inspection request is made by you, we ask that you include a copy of your identification with your request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers on the bottom of your passport), passport number, and Citizen Service Number (BSN). This is to protect your privacy. Symm Solar BV will respond to your request as soon as possible, but in any case within four weeks. The Symm Solar BV would also like to point out to you that you have the option of filing a complaint with the National Data Protection Authority.


Changes to Privacy Policy

All future changes to the Symm Solar BV Privacy Policy will be posted on our website and, if necessary, via email.